Syncplicity is excited to kick-off our 2015 webinar series. Coming on the heels of the Box IPO, learn why enterprise organizations select Syncplicity over Box (and others). Our first session, Liberate and Protect Your Mobile Workforce, on Wednesday February 4th discusses key differences between enterprise solutions and consumer options like Box and Dropbox.
Join us on February 4th for our inaugural session. You won’t want to miss it. The session is hosted by our product experts and includes live Q&A.
If you build it, they will come … that is, if you build it with a great user experience. Otherwise, people will stick with what they’re used to.
At Acorda Therapeutics users were leveraging consumer-grade solution like Box and Dropbox for file sharing. Acorda’s IT department knew they had to find a secure alternative. They understood the risk of their users using consumer-grade solutions to share information in a highly regulated industry, and they knew they had to do something. They needed to find a solution that IT trusted and that users loved.
After carefully evaluating a number of solutions, Acorda chose Syncplicity to provide their users with a secure new enterprise file sync and share solution. Check out the video to get the whole story!
The much-awaited Box IPO has arrived! All of us in the file sharing market (and beyond) anxiously waited for this day to happen. Box and Aaron Levie epitomize the possibilities of Silicon Valley. Aaron has worked hard in the last decade to build a successful cloud file sharing and collaboration business and we at Syncplicity would like to sincerely congratulate him and his team on this great achievement.
A successful Box IPO validates what we have been saying for years: the way we work is changing. Correct that… it has changed for good.
Today’s mobile workforce demands the ability to access and share their work on any device, anytime, anywhere as easily as they access and share their personal lives on Facebook and Instagram. And, organizations that do not step up to this challenge are going to be left behind as employees, especially new employees to the workforce, demand new ways to collaborate.
Having said that, we also looked forward to this day because we think it starts a new chapter of the conversation. A chapter where we focus on the needs of the new workforce, and start to make some sense of the very real differences between the leaders in this market. In our case, we couldn’t agree more with Box that this is a huge opportunity for change in enterprise IT.
At the same time, we have some very real differences in our approach, for example:
We believe that enterprises need choice on how and where files are stored. While we are certainly big fans of cloud storage, our enterprise customers tell us not all content is created equal. They consistently tell us that some or all of their content still needs to reside in their own data center for security and compliance reasons. That is why Syncplicity has invested in a policy-driven hybrid cloud that gives our customers complete control of where files reside without any impact on end user functionality.
We believe that enterprises need to eliminate silos of information, but they can’t just rip and replace what they have. Enterprises have made massive investments in the storage and access controls to safeguard exabytes worth of corporate data. Our customers tell us that they want to move much of their file-based content into an EFSS solution. They know this will make it easier for users to securely access that content from any device, and also drive down IT support and infrastructure costs while improving information governance. However, they cannot do it immediately. Our customers have asked for a bridge to the future that provides secure access to this content without requiring an immediate and disruptive migration. And we have done that with Syncplicity.
There is nothing better for the future of enterprise IT than to have strong competition that drives innovation in technology, business models, and customer service. And in doing so, constantly pushes each other forward. We have never been so excited about what the future offers enterprise IT and the new mobile workforce they support, and again, sincerely congratulate the Box Team for this milestone in the industry.
From Jeannie in “I Love Jeannie” to the good witches in “Charmed” and “Sabrina, the Teenage Witch,” most of us have yearned for magical powers to remove obstacles, protect ourselves from harm, and do our holiday shopping.
Luckily mobile technology has advanced so much that it is indistinguishable from magic today. Each of us really can sprinkle a little bit of magic dust right from our mobile devices to take our lives from ordinary to the extraordinary.
From accessing email, to surfing the web, to tracking tasks, and managing our health, mobile has come a long way. We here at Syncplicity believe that mobile is truly magical today and we are working on harnessing all of its power to take our work from ordinary to the extraordinary.
Today we are excited to announce the general availability of Syncplicity Panorama, a powerful new way to provide mobile access to content in multiple enterprise content sources, such as home directories, file shares, and Microsoft SharePoint.
Most large organizations have made massive investments in file shares and SharePoint servers, and enterprise users are demanding seamless, easy, and secure access to them.
Syncplicity Panorama allows enterprises to have their cake and eat it too — it is a bridge to the future. It delivers seamless mobile access to enterprise content across home directories, file shares, and SharePoint without requiring any data migration or change in authentication or permission configurations. Unlike other solutions, Syncplicity understands that organizations can’t simply migrate petabytes of content overnight.
From an end-user perspective, Syncplicity Panorama allows users to simply use the beautiful, efficient, and powerful Syncplicity mobile app to access content across different content sources and securely edit content from the mobile app itself.
The solution offers a number of key benefits that users love and IT embraces.
For end users:
• Mobile, VPN-less access to files in home directories, file shares, and SharePoint
• A built-in editor to edit MS Office files and annotate PDFs
• Ability to upload new content
• Native features such as SharePoint check-in/check-out capabilities
• Offline file access
• Access files without needing to constantly re-enter credentials
• No migration of files, permissions, or authentication required
• 3-tier architecture, which conforms to standards mandated by most CISOs
• Mobile administration and policies such as remote wipe, passcode enforcement, and “open-in” restrictions
Because no two organizations are alike, and no two business requirements are the same, EMC Syncplicity offers Syncplicity Panorama in two different packages to meet your organization’s evolving needs.
• Syncplicity Panorama for Network Shares (stand alone) delivers secure mobile VPN-less access to any CIFS/SMB storage without requiring a Syncplicity Enterprise Edition account. Users get mobile access to any CIFS/SMB file share they have been given access to by IT using Syncplicity’s industry-leading mobile experience. This includes file storage on non-EMC storage solutions.
• Syncplicity Panorama with Syncplicity Enterprise Edition adds mobile, VPN-less access to CIFS/SMB storage, and SharePoint 2010/2013 to Syncplicity Enterprise Edition, our industry-leading enterprise file sync and share solution.
But organizations don’t need to choose between these two options—we have made it simple to deploy Syncplicity Panorama for Network Shares and upgrade to Syncplicity Enterprise Edition later, with no impact on users or IT.
Pricing and Availability
Syncplicity Panorama for Network Shares is available immediately and is FREE to all EMC Customers through their EMC sales team.
Syncplicity Panorama is also available immediately and is automatically bundled with all Syncplicity Enterprise Edition accounts. It is not available to customers with Free, Personal, Business, and Department editions.
Users can currently access files via Syncplicity Panorama using Syncplicity’s iPad app, which is available free of charge from the Apple App Store. Support for Syncplicity iPhone, Android, and Windows 8/Windows Phone platforms will be available soon.
To learn more about Syncplicity Panorama for Network Shares and Syncplicity Panorama with Syncplicity Enterprise Edition, check out the latest Syncplicity videos.
The proliferation of online file sharing solutions has made it easy for users to store, access and share content across devices. However, it has also led to data security and compliance risks with employees creating their own accounts on consumer file sharing solutions to enhance productivity.
Today, many forward thinking organizations are deploying enterprise-class Online File Sharing solutions to mitigate the risks caused by employees storing corporate content in consumer solutions. But not all enterprise solutions are alike.
ESG Lab recently performed hands-on testing of Syncplicity Enterprise Edition with the goal of validating features that make it a secure, flexible, and easy to manage OFS solution for enterprises. ESG Lab looked at both Syncplicity from the perspective of the IT administrator who deploys and manages the solution, as well as from the perspective of the end-user who securely shares and collaborates across devices.
It should be no surprise that ESG Lab found Syncplicity to be “secure, efficient, and easy for IT and users to deploy, operate, and use.” In fact, ESB Lab easily deployed the enterprise OSF solution, provisioned users and storage, and viewed dashboards and reports to manage the entire deployment. But the solution wasn’t just pleasing to IT. ESG Lab “validated that the Syncplicity solution was easy to use with a clean, uncluttered interface and completely transparent sharing.” They found Syncplicity to be easily accessible across devices increasing the pace of file sharing and collaboration.
To learn first-hand why ESG Lab concluded that EMC Syncplicity delivers “high performance, secure, easy-to-use, and –manage enterprise online file sharing with flexible deployment options", download the report here.
We're excited to have won CRN’s 2014 Enterprise App Award in the productivity category.
The “Appys” recognize outstanding achievement by developers of enterprise mobile apps, with apps evaluated by CRN’s editors on functionality, suitability to task, ease of use, innovation and potential value to solution providers, their customers and the market in general.
CRN evaluated a number of mobile applications for productivity and recognized Syncplicity as a winner for delivering a powerful enterprise-class file sync and share solution with a completely redesigned iPhone app.
EMC Syncplicity’s iPhone app launched this summer provides enterprise users with a completely re-built mobile application that incorporates a very intuitive, consumer-grade user interface that innovates in three key areas: beauty, efficiency, and power.
With 86% of today’s business leaders believing UX is just as important for enterprise apps as it is for consumer apps, Syncplicity has set the bar on UX for file sharing apps across the enterprise mobile work/collaboration space. For a quick demo of the product’s key features click here.
This week, Syncplicity will be competing against other Appy winners for the Best of Show award at CRNs Tech Tank 2014 by showcasing our key product innovations.
Collaboration is the essential ingredient for intelligent “workplace” teams, as studies have told us for decades -- yet for many enterprise organizations even today, working together easily still remains elusive.
I can point to a few reasons historically for this failure, but more hopefully, I see multiple trends that will change our future.
Turn Quadrants Upside Down
First, for the past twenty years or more, the team collaboration topic has often been approached with the classic 1970 Boston Consulting mindset: solve the largest problem for the largest gain. In fact, coming at “working together” from an individual user-based perspective is a better strategy in today’s product-as-a-service world.
I would argue that IT apps should eliminate small, frustrating, and painful tasks to create instant user gratification. Doing this repeatedly over time, I believe, earns loyalists who are thrilled to use your collaboration tools and are then highly productive.
Take the common collaboration roadblock of trying to share a file. Fixing this alone might dislodge the majority of pain holding back teamwork in your enterprise.
In a typical scenario, a team working together wants to share a large PowerPoint file, but IT blocks large file sends through email. Instead, IT could enable shared folders with a smart phone app, then allow easily copy/pasted folder links sent in email. Work teams would gain immediate file access, even while traveling, to keep collaboration going.
All it takes is prioritizing the user pain.
Focusing on improving one small productivity task increases the likelihood of it getting solved. Choosing the most frustrating or inhibiting user problems to solve generates rampant user engagement -- the number one criteria for enterprise software success in a cloud future.
Similarly, using apps that do one thing well can drive productivity through the roof. Sweating the small stuff that holds users back will pay off in team motivation and their day-to-day ability to work together productively.
Respect Muscle Memory
Second, old yet productive working habits have been outright forsaken for the new. If colleagues are adept with email and use it fluently, incorporate that habit into the newest services you deliver.
Allow teams to continue using email as a sharing mechanism while taking away its inefficiencies. Better yet, give them improvements, such as protection from malicious email attachments.
Habits are embedded in muscle memory. The fewer you have to change, the better. How much are your collaboration apps undoing productivity for the sake of productivity?
Adapt to Users, Not to Initiatives
Finally, rethink what’s causing frustration or creating inefficiencies in your teams in the first place. Does solving the root cause of working together really require a complete technical rearchitecture?
Considering that the tenure of corporate leaders continues to drop, fitting collaboration projects into smaller 1-2 year efforts with rapid iteration cycles is critical. Look for creative and innovative solutions that keeps users productive first.
My favorite example is that you don’t have to reconfigure SAP and change your invoice processing workflow, just to solve getting SOWs signed. We simply incorporated electronic signatures into our file sharing app. If an executive is on the road, no need to print, sign, fax and return a document. Just fingertip sign and click to share, all in one place.
Enterprises have enough company-wide initiatives to drive, and coming at collaboration as an entire reconfiguration can lose steam before it ever delights a single user. Adapt your collaboration services to users first, so approved apps are immediately desirable at the grass roots level. And rethink functionality from the user level to uncover potentially simple, shorter-term solutions.
Why the Future Looks Brighter
Of course, hindsight is 20/20, and there have been valiant attempts to make collaboration better. Recent studies are looking at how to design the smartest teams possible in the first place so they’re predestined to collaborate, for example.
But from a technology perspective, I see several trends that were not pervasive decades ago. These have changed behaviors and laid the groundwork for us to come at collaboration differently. This is why I’m hopeful things will change for the better.
For IT, for example, the ease of delivering incremental software changes to users has greatly improved. Users know how to self-procure apps. They are on the lookout for, and willing to try, better ways of working. IT can take advantage of this new mindset by delivering the best user-loved solutions. IT can lead impactful changes that address strategic organizational needs, like productivity and global collaboration.
Vendors have changed as well, amidst the popularity of smart devices. The constraints of small screen sizes have forced the quality of software to improve. Only the most essential functions can be presented to today’s users, who are constantly swiping and mobile. This mobile design discipline has made it a requirement to do less things very well, rather than delivering distracting or unused feature sets that might slow users down.
These future trends and an understanding of past failures can help us, as leaders, navigate to gain incredible team efficiencies in the present. Start by solving the painful annoyances that hold teamwork back; carry forward learned productivity habits that work; and focus on users, not initiatives.
Today we are "launching" a comprehensive Customer Success Program that we believe is first of its kind in this industry. It is a bit of a misnomer to say we are "launching", because we've been doing it for years. Today we are making available a veritable ton of resources to help our customers, large and small, evaluate and deploy EFSS enterprise-wide more easily and become heroes in their organizations.
Consumerization of IT is changing the way employees select apps to help them be more productive. Whether purchased, or used for free, a new breed of applications is making it easier for end users to get started with very low "friction." Of course, this trend doesn't change the requirement for IT professionals to protect corporate assets-- in fact, this makes it harder.
This virtual tug-of-war between end users and IT doesn't need to escalate into an all-out conflagration. In fact, we think it provides one of the best opportunities for IT to become heroes in their organizations. After all, what could be more impressive than safely and securely keeping your users at the cutting edge of technology?
As part of the Syncplicity Customer Success program, we are making a lot of information and assets available to you. These include methodologies for evaluating and deploying EFSS within your IT environment and for driving engagement with employees, a training site dubbed Syncplicity University where users and IT can watch training videos, and a collection of marketing assets you can use internally to drive awareness, adoption, and engagement of Syncplicity.
That said, we thought we would highlight a few key learnings from years of helping drive some of the industry's largest active deployments:
The goal is engagement, not deployment.
In the past, software companies would sell you software licenses and maintenance, and whether your users used it or not was your problem. With SaaS, usage is both of our problems. It's our problem because most likely, you will start small and buy more licenses only when adoption grows. That's the beauty of the new model, because it forces us to always stay on our toes and be constantly innovating (something we love to do!). It's your problem, however, if your employees don't use what you bought-- they will continue to make your organization less secure by adopting consumer-grade tools. Like never before, we are in this together!
Engagement starts with adoption, and adoption starts with awareness.
Gone are the days when all it took to get software usage was to make it available. Employees are bombarded with too many messages, and now we are all sophisticated enough to jump on to the Internet to find solutions when we need them, even if a solution is already pre-installed on a device! To combat this, the new world needs to meet the old world. Our customers are driving massive initial awareness internally through a combination of digital and physical marketing. That's right... Marketing. That's why we work with our customers to develop compelling content that they can send to their end users to drive awareness, but also help them with physical media like posters, and even help with best practices for launch parties! Simply put, you have to keep driving the word out and we are here to help.
Engagement is driven by emotion.
We've all heard the of the notion that end users will decide if they love an app within the first 30 seconds of using it (that's why we designed our apps so they'll love them at first swipe! But even then, users won't try an app unless there's something in it for them. That's why we think it is important to help them understand exactly how a solution will change the way they work with contextually relevant use cases. To help you do that, we've designed a catalog of assets for our customers to use internally to help create that "a ha" moment by highlighting use cases and features that emotionally connect with users-- directly hitting on some really painful day-to-day tasks that simply vanish the moment they adopt Syncplicity.
Ten years ago, Jon Burns gazed over a European soccer stadium full of fans and saw great potential. Soon after, he created Lionsraw, a UK-based charity that empowers soccer fans to donate time and money to community efforts. Today, Jon is doing a lot of good for a lot of people the world over. Recently, though, Lionsraw, was up against a file-sharing and collaboration problem. “We have staff all over the world and lots of volunteers,” says Lionsraw Founder and CEO Jon Burns. “So the problem we had was, how do you communicate well — how do you share information well — when you’re all over the place?”
Spread across five continents, Lionsraw employees and volunteers had no centralized way to store and share documents. Confidential data was comingled with non-sensitive information, and a lot of their files were big, bulky videos and photos they wanted to edit and share from around the world. They also wanted mobile access to everything, from everywhere.
Instead of us telling you about it download the Lionsraw case study or more fun, watch Jon Burns tell you the story.