We have decided to declare today worldwide Mobile Productivity Day.
We have done this because today represents an occurrence of an unusual magnitude, and of cosmic proportions for mobile workforces everywhere: It’s Saint Patrick’s Day and the first day of March Madness!
Whether you are on a business trip (or at a bar drinking green beer) or working from home (or at a bar watching basketball with your friends), you don’t need a lucky clover to convince your colleagues you are busy at work. You have Syncplicity.
No matter how you decide to spend the day, here are a few tips to make sure your boss thinks you are productive. Err, we mean you stay productive.
Now, if you don’t have Secure Shared Files for file-level rights management activated for your enterprise, please don’t confuse us with Snapchat, and be careful what you post! But if you do have Secure Shared Files go ahead and post what you want, you can always pull it back later, no matter where it ends up.
In conclusion, whether you are watching 3-point shots, taking too many shots of Irish whisky, or avoiding getting your mug shot taken, be sure to use Syncplicity so you don’t miss out on your shot at that big promotion.
Let the mayhem begin and remember, in all seriousness, every day can be a mobile productivity day.
Happy St. Patty’s Day and March Madness!!!
Today we are "launching" a comprehensive Customer Success Program that we believe is first of its kind in this industry. It is a bit of a misnomer to say we are "launching", because we've been doing it for years. Today we are making available a veritable ton of resources to help our customers, large and small, evaluate and deploy EFSS enterprise-wide more easily and become heroes in their organizations.
Consumerization of IT is changing the way employees select apps to help them be more productive. Whether purchased, or used for free, a new breed of applications is making it easier for end users to get started with very low "friction." Of course, this trend doesn't change the requirement for IT professionals to protect corporate assets-- in fact, this makes it harder.
This virtual tug-of-war between end users and IT doesn't need to escalate into an all-out conflagration. In fact, we think it provides one of the best opportunities for IT to become heroes in their organizations. After all, what could be more impressive than safely and securely keeping your users at the cutting edge of technology?
As part of the Syncplicity Customer Success program, we are making a lot of information and assets available to you. These include methodologies for evaluating and deploying EFSS within your IT environment and for driving engagement with employees, a training site dubbed Syncplicity University where users and IT can watch training videos, and a collection of marketing assets you can use internally to drive awareness, adoption, and engagement of Syncplicity.
That said, we thought we would highlight a few key learnings from years of helping drive some of the industry's largest active deployments:
The goal is engagement, not deployment.
In the past, software companies would sell you software licenses and maintenance, and whether your users used it or not was your problem. With SaaS, usage is both of our problems. It's our problem because most likely, you will start small and buy more licenses only when adoption grows. That's the beauty of the new model, because it forces us to always stay on our toes and be constantly innovating (something we love to do!). It's your problem, however, if your employees don't use what you bought-- they will continue to make your organization less secure by adopting consumer-grade tools. Like never before, we are in this together!
Engagement starts with adoption, and adoption starts with awareness.
Gone are the days when all it took to get software usage was to make it available. Employees are bombarded with too many messages, and now we are all sophisticated enough to jump on to the Internet to find solutions when we need them, even if a solution is already pre-installed on a device! To combat this, the new world needs to meet the old world. Our customers are driving massive initial awareness internally through a combination of digital and physical marketing. That's right... Marketing. That's why we work with our customers to develop compelling content that they can send to their end users to drive awareness, but also help them with physical media like posters, and even help with best practices for launch parties! Simply put, you have to keep driving the word out and we are here to help.
Engagement is driven by emotion.
We've all heard the of the notion that end users will decide if they love an app within the first 30 seconds of using it (that's why we designed our apps so they'll love them at first swipe! But even then, users won't try an app unless there's something in it for them. That's why we think it is important to help them understand exactly how a solution will change the way they work with contextually relevant use cases. To help you do that, we've designed a catalog of assets for our customers to use internally to help create that "a ha" moment by highlighting use cases and features that emotionally connect with users-- directly hitting on some really painful day-to-day tasks that simply vanish the moment they adopt Syncplicity.
As a leader in the enterprise file, sync and share (EFSS) market, EMC’s “mobile first” approach has enabled us to meet and support our ever-growing customer requirements. It’s no longer just about storage space and pricing; customers need to strike the right balance between productivity, efficiency and security. Enterprises need to take into consideration the best way to leverage EFSS by matching capabilities to use cases, especially as this market continues to mature.
On the heels of EMC’s “leader” position in Gartner’s Magic Quadrant for Enterprise File Synchronization and Sharing, today, I’m pleased to share that Gartner has recognized EMC Syncplicity in its Critical Capabilities for Enterprise File Synchronization and Sharing report. Gartner gave Syncplicity the highest score for extranet and mobile workforce.**
We’re not surprised EMC scored the highest in extranet and mobile workforce. We’ve built Syncplicity to be the very best in providing an incredible user experience and enhancing productivity regardless of where you are or what device you’re using, inside or outside the firewall. And what would our app be if it didn’t help you collaborate with key, internal stakeholders and the extended enterprise?
However, let’s not forget the two other key areas Gartner highlights as critical capabilities for EFSS vendors: security and collaborative document management. EMC scores in the top three for both: 3.62 out of 5 for High Security and 3.31 out of 5 for Collaborative Document Management. We believe this demonstrates our promise to always give users and IT the well-rounded EFSS solution they deserve.
Gartner rates security use cases based on “exceptionally sensitive files” – we believe this means Syncplicity continues to have your back when it comes to sharing the utmost sensitive files. With our policy driven hybrid cloud, IT has completely control over file security and storage location and our enterprise-grade access controls, military-grade encryption, remote wipe and mobile device management (MDM) integration means more specific and individual protection for users, files, folders and devices. Additionally, we’ve increased our security measures with the release of StorageVaults and StorageVault Authentication to set security controls on storage repositories.
And we don’t take collaborative document management lightly. We recently announced annotation and editing capabilities within PDF documents and MS Office files (respectively) in our new iPhone app and we have our Documentum and SharePoint connectors for connecting to existing enterprise applications. Ultimately, we will live by our “no silos” approach to mobilizing enterprise content to ensure every one of our users experience seamless, powerful and secure file sharing and collaboration.
The numbers don’t lie: Gartner’s Critical Capabilities for Enterprise File Synchronization and Sharing has mapped out the critical needs of customers looking to adopt an EFSS solution and I’m proud to say that EMC continues to lead the way. *Gartner, Inc., Critical Capabilities for Enterprise File Synchronization and Sharing, Jeffrey Mann, et al, 13 August 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
**EMC Syncplicity scored 3.44 out of 5 for extranet and mobile 3.64 out of 5 for mobile workforce.
Don’t let its small size fool you. Your iPhone holds a whole world of unlimited productivity inside. If you use Syncplicity for iPhone, you know some of what we mean.
You know we mean anytime, anywhere access to reports, briefs, calendars, meeting notes, presentations, videos, and files of all sizes. You know we mean editing, syncing, and sharing, wherever and whenever, all from your iPhone.
But we’d like to introduce you to more. The NEW Syncplicity app unleashes even more iPhone productivity.
We’d go on and on, but our new iPhone app is not just about new, added features. It’s about reimagining the possibilities with an entirely new iPhone experience. One that provides you with productivity, unbound.
Watch our 52-second “Productivity Unbound” video.
We’ll tell you right now. The second you open Syncplicity’s new iPhone app, it’s going to be love at first swipe.
Our secure, enterprise file sync and share solution has always featured a consumer-grade UX users love. That’s why Gartner referred to our “modern UI” and “enhanced user experience” in naming us 2014 Magic Quadrant leaders. But our new iPhone app sets the UX bar even higher. Way, way higher.
In building this app, we set out to innovate in three key areas: beauty, efficiency, and power.
Beauty: The app is visually stunning and personalized from the very first time you use it.
Efficiency: We have designed innovative ways to navigate vast amounts of information and access features with the simple swipe of the thumb.
Power: We have packed an enormous amount of functionality into a very small device without making it complicated.
Through radical design innovation, we’ve created a fresh, elegant interface that’s as attractive and easy to use as it is powerful. New globally recognized avatars help orient the user throughout the app, and a three-panel main screen view brings unprecedented function and form to the iPhone’s limited real estate.
Bet you already want to meet our new app. No problem. We’ve set it all up.
Watch our 36-second Love at First Swipe video.
It’s official—in its analysis of 19 different Enterprise File Synchronization and Sharing (EFSS) solutions, Gartner positioned Syncplicity as a leader in its esteemed Magic Quadrant! How’d we get there? We think it was with a little magic…and a vision—our vision for reinventing file sharing and mobile collaboration for the enterprise.
As we see it, users are going to adopt your software only if it has a great UX. Without it, they’ll ditch your EFSS and fall back on consumer-grade file sharing software, which lacks important security features.
In addition to Syncplicity’s enterprise-grade security capabilities we’ve also created a consumer-grade UX that users love.
“Completeness of vision” is one of the two criteria Gartner uses to graphically assess market competitors. For our completeness of vision, we were placed furthest on the axis. We were also second furthest for “ability to execute.”
An enterprise-grade solution that gives IT the control they need, and a UX that users love. Now that’s magic.
To read first-hand what they have to say about Syncplicity, download a complimentary copy of the Gartner Magic Quadrant for EFSS click here.
Bob Dylan sang it loud and clear in 1964—the times they are a-changin’. Well…the times did change. And they still are changing, profoundly. IDC’s new Technology Spotlight report, Redefining Enterprise Mobile Collaboration, says the combination of cloud computing and mobility is fundamentally changing the way we work. It defines the trends and technologies that are reshaping enterprise collaboration, and highlights the role EMC is playing!
According to IDC, the most important new cloud-based productivity service is enterprise file sync and share. Why? Because consumer-grade solutions have gone viral, and they pose a threat to the integrity and security of enterprise data. These solutions were designed for casual file sharing by consumers and they lack the ability to address the security, privacy, governance, and compliance needs of the enterprise.
But don’t take our word for it. Download the report for free and see what IDC says about Redefining Enterprise Mobile Collaboration:
Download your copy of the IDC Technology Spotlight by clicking here.
We are excited to announce that we have started to make the Syncplicity Connector for SharePoint available to qualified Syncplicity Enterprise Edition customers. As part of an early availability program we will work with interested customers to get them deployed, prior to wide-scale availability. Since this was one of the most requested capabilities we are happy to deliver it to our users. The fact that it is part of a broader “No Silos” vision makes it truly strategic for our customers.
Neither IT nor users want app proliferation, disjointed experiences, or bad UXs across their enterprise content. “No Silos” is our vision of delivering a Gold Standard mobile UX for all enterprise content with ONE app. This is the Power of One.
All enterprise content includes data and documents on user devices and end points, content stores like SharePoint, Home Directories, File Shares, Documentum, and other ECM apps.
We have described our vision of integrating with external content stores and design principles that we apply in order to deliver on our vision here. We have also provided details of integration with Documentum earlier this year here.
Specifically, Syncplicity Connector for SharePoint provides mobile access for SharePoint 2010 content, which is our top priority due to the fact that it is the most widely deployed version and has more than 60% market share. The access to this content is supported on Android devices and iPad and will be extended to iPhone later this year.
The things that users and IT will find valuable are:
• The same Syncplicity app with a delightful UX
• Guaranteed content integrity due to native integration
• Check-in/check-out support
• Mobile editing built into the app with controls to allow offline access and edits
• N-tier security architecture that conforms to standards mandated by most CISOs
• Secure credentials that ensure SharePoint credentials cannot be retrieved from the device
• SharePoint content not copied or stored in the Cloud
• Syncplicity device policies that augment SharePoint permissions to provide capabilities such as Remote Wipe, PIN Code restrictions, and restricting files from leaking outside the secure app container
We are excited about where we want to take this vision both in terms of breadth and depth. You can expect that our integration with each content repository will become deeper, and will drive even greater value for your users as we expand our footprint to other repositories. We will continue to build on the foundation of native UX excellence on every major mobile platform.
To learn more read our “No Silos” strategy primer.
Information security is an elusive discipline. Purists look for the most secure mechanisms, and most others don’t care until it’s too late. In this dichotomous world, the security controls that get most widely adopted are the ones that have the least friction and provide reasonable protection. Username and passwords continue to be ubiquitous and PKI is barely visible.
With the advent of Cloud there are new concerns that have come to the forefront. It has become clear that information security has a lot to do with control – the ability to act without any dependence on the cloud provider. We see our customers looking for three specific capabilities for different but related reasons:
1. Data residency options
2. Physical control of content
3. Logical control of content
Data residency options are sought primarily for compliance with privacy laws. The government of the home country wants to retain sovereign rights on the data of its citizens and prevent foreign governments from issuing subpoenas for it. Data sovereignty is purely a function of the geographical location of the data. Syncplicity with Syncplicity StorageVaults addresses that concern directly by allowing our customers to pick and choose the type and location of their storage by content categories. Any provider that does not offer an in-country data storage option is not likely to be able to meet this requirement.
Customers want the ability to take a system offline in the face of any perceived or real risk. This again is best addressed by having physical access to the storage. A customer can isolate the system by powering down storage or disconnecting it from the network. Syncplicity StorageVaults addresses this concern, as customers can pick their storage in their data center as the target. Cloud providers cannot meet his requirement by offering an in-country data center because customers don’t have control over the physical infrastructure, and only on-premises storage can address this concern.
The final frontier of control is logical control of content. This is where customers seek to restrict access to only people they authenticate. Any outsiders, including government agency or cloud provider employees, should not be able to access customer data. This has been a hard problem. One solution that has been suggested is customer-controlled encryption keys. This is a solution that falls short—not because it fails to secure but because it breaks the functions that the application is supposed to deliver in the first place. If the cloud provider cannot decrypt the data, functions like sorting, adding, searching, subtracting, and any number of data manipulations just don’t work. There are myriad patch solutions that preserve format and/or some functionality, and there is at least one ambitious one namely, homomorphic encryption. But none of these solutions really address the problem for sync, share, and collaboration applications like Syncplicity.
What our engineers have come up with is an ingenious solution that applies the age old “two-man rule” to this problem. The two-man rule is a simple, elegant, and robust system that is still used to protect land-based US ICBMs. We reckon if it works for ICBMs, it should be good for customer content as well. We call our innovative application of the “two-man rule” StorageVault Authentication. At its core StorageVault Authentication requires two independent parties to authenticate the user before getting access to the system. With StorageVault Authentication (SVA), you, our customer, are one of those two parties. Hence SVA is an additional layer of authentication that users need to go through when accessing a specific storage device for the first time. This additional authentication is provisioned and managed by the customer and the authentication handshake happens directly between the client and storage layer. This ensures that the cloud provider has no control, and hence no way, to access customer content. There are many details that our engineers have refined while working closely with large enterprise customers to ensure that both security and UX goals are met.
We are very excited to make this capability available to our customers at EMC World 2014, and for customers who care about the three points above, we can assure you that no one else in the market delivers on them.
Syncplicity has launched a new and improved support site to help you and your users get the support you need, 24/7, 365 days a year.
The brand-new site sports a fresh, streamlined look complete with new end-user documentation and an intuitive, easy-to-use interface that you’ve come to expect from Syncplicity. It’s all of our support resources at your fingertips, when you want them. Our goal? To deliver IT support resources to you, and to take the burden off your shoulders by helping your users get—and stay—up and running. You can just feel the support.
What are some of the things you and your users can do at our new support site? On the new site, Users can easily:
Start exploring support.syncplicity.com today, where all-new user content is ready to go! IT Support documents are still available at manual.syncplicity.com but stay tuned for the new and improved versions coming to the site soon.