June 19, 2014   |   by Syncplicity by Axway Team

School’s Out! This Summer, There’s Freedom for Grownups Too

Ah, June. With its promise of summer…and summer vacation. No more pencils, no more books. You remember the feeling. It was freedom. Maybe you pedaled away on your bike. Off to a friend’s house. Or a ride through the neighborhood, to a nearby playground or the corner store. Maybe to catch up with the ice cream truck.

But now that we’re grownups, we’re no longer sprung for months of freedom. Or are we?

Syncplicity by Axway mobile applications (and our Go Lite challenge) are all about freedom…an endless-summer sort of freedom from laptops and desktops. No more pencils, no more books.

With our intuitive mobile apps (including our new iPhone app which will be unveiled shortly) your users can sync and share files from their smartphones and tablets—whether they’re editing a Word doc or presenting a PowerPoint—all while they’re out and about the neighborhood. But freedom wouldn’t be freedom if the neighborhood wasn’t secure.

With Syncplicity by Axway, document sharing and even mobile collaboration is locked-down with enterprise grade security. Whether users are sending documents or reports to colleagues across the neighborhood or across the country, they’re as secure as you felt peddling your Schwinn down to the ball field.

If you’re not already using our mobile apps, what are you waiting for? School’s out—and not just for summer and fall. With Syncplicity by Axway, you don’t ever have to go back.

June 12, 2014   |   by Syncplicity by Axway Team

IDC on Redefining Enterprise Mobile Collaboration

Bob Dylan sang it loud and clear in 1964—the times they are a-changin’. Well…the times did change. And they still are changing, profoundly. IDC’s new Technology Spotlight report, Redefining Enterprise Mobile Collaboration, says the combination of cloud computing and mobility is fundamentally changing the way we work. It defines the trends and technologies that are reshaping enterprise collaboration, and highlights the role EMC is playing!

According to IDC, the most important new cloud-based productivity service is enterprise file sync and share. Why? Because consumer-grade solutions have gone viral, and they pose a threat to the integrity and security of enterprise data. These solutions were designed for casual file sharing by consumers and they lack the ability to address the security, privacy, governance, and compliance needs of the enterprise. 

But don’t take our word for it. Download the report for free and see what IDC says about Redefining Enterprise Mobile Collaboration:

  • Five ways enterprise file sync and share solutions provide value
  • Use cases and key trends
  • Vendor success criteria you should look for

Download your copy of the IDC Technology Spotlight by clicking here.

May 27, 2014   |   by Syncplicity by Axway Team

Five Unexpected Lessons from EMC World

Now that the dust has settled on EMC World 2014, we’ve had a chance to reflect on the whirlwind event. It was four fun-filled days of sharing knowledge and showing the world some of the ways Syncplicity by Axway is reinventing mobility:

Go Lite—turn smartphones and tablets into primary productivity devices
No Silos—provide access to enterprise-wide content from a single mobile app
Storage Choice—store data where you want…on-premises, in the cloud, or a hybrid of both

But we knew all of that before EMC World. So here are a few things that surprised us...

Small is the new big

First, we asked our engineers to turn the iPad into a more productive tool than the laptop. Then, we challenged them to do the same with the iPhone…but to make it even better. At EMC World, we gave folks a sneak peek at the new Syncplicity by Axway iPhone app, and it stole the show! The pleasant surprise was the near universal endorsement of our work by a discerning and demanding audience. Small is, in fact, the new big. Jaws dropped, and oohs and aahs abounded as our General Manager, Jeetu Patel, showed key features of the app live from Area 53. From traversing complex directory structures to seamless sharing and information filtering, the demo showed how breakthrough UX innovation has the power to transform small form factor devices into indispensable productivity boosters.

Do you agree?  Tweet this ... Small is the new big! First (and only) sneak peek of @Syncplicity iPhone app at #EMCWORLD http://bit.ly/1myWzew

Click-to-Tweet: http://ctt.ec/PD3xO

 

 

Storage techies love our mobile apps as much as they love flash storage

It was standing room only for our mobile app demos and sessions. Step aside Celine Dion, it was almost like we had our own Vegas show! Storage techies flooded the venue for anything with the word “mobile” in it.

Do you agree?  Tweet this ...  Storage techies love mobile @syncplicity #EMCWORLD http://bit.ly/1myWzew

Click-to-Tweethttp://ctt.ec/ns837

 

 

 

Unscripted moments make for a great demo

Preparing for a 10-minute demo is a lot more work than it appears. From the sandbox environment to hardware, content, and scripting, there are a lot of moving parts. In the end, all the hard work and rehearsing paid off, and Jeetu’s Area 53 keynote went off without a hitch. But there are always things you can’t predict, like the spontaneous live tweets and texts that came in during the event, which made the demo come alive.

Do you agree?  Tweet this ... Spontaneous live tweets at #EMCWORLD Area 53 made sneak peek of @syncplicity iPhone app even more thrilling! http://bit.ly/1myWzew

Click-to-Tweet: http://ctt.ec/8hV43

 

Hydration packs = greatest giveaway ever

Forget stress balls! We handed out hydration packs to the first 300 attendees who completed the passport. Within 20 minutes, we’d given out more than 100 packs! People were thirsty at our booth…maybe it was all the rock climbing.

Do you agree?  Tweet this ... Hydration packs rock @syncplicity #EMCWORLD http://bit.ly/1myWzew

Click-to-Tweet: http://ctt.ec/16kfz

 

 

Men in suits can climb walls

So, we had a rock-climbing wall (doesn’t everyone?) and skepticism loomed around audience participation. Would people actually dare to tackle it? Thankfully, our fears were unfounded. Suit, tie, dress shoes? No matter. Climbing a wall was second nature to our executive team and EMC World attendees. 

Do you agree?  Tweet this ...Men in suits can climb walls @Syncplicity by Axway redefining sports attire. #EMCWORLD! http://bit.ly/1myWzew

Click-to-tweethttp://ctt.ec/5I20l

For additional information on Syncplicity by Axway @ EMC WORLD please click here. 

May 6, 2014

The Power of One: Syncplicity by Axway Connector for SharePoint

We are excited to announce that we have started to make the Syncplicity by Axway Connector for SharePoint available to qualified Syncplicity by Axway Enterprise Edition customers. As part of an early availability program we will work with interested customers to get them deployed, prior to wide-scale availability. Since this was one of the most requested capabilities we are happy to deliver it to our users. The fact that it is part of a broader “No Silos” vision makes it truly strategic for our customers.  

Neither IT nor users want app proliferation, disjointed experiences, or bad UXs across their enterprise content. “No Silos” is our vision of delivering a Gold Standard mobile UX for all enterprise content with ONE app. This is the Power of One.   

All enterprise content includes data and documents on user devices and end points, content stores like SharePoint, Home Directories, File Shares, Documentum, and other ECM apps.

We have described our vision of integrating with external content stores and design principles that we apply in order to deliver on our vision here. We have also provided details of integration with Documentum earlier this year here. 

Specifically, Syncplicity by Axway Connector for SharePoint provides mobile access for SharePoint 2010 content, which is our top priority due to the fact that it is the most widely deployed version and has more than 60% market share. The access to this content is supported on Android devices and iPad and will be extended to iPhone later this year. 

The things that users and IT will find valuable are:

Users:

•    The same Syncplicity by Axway app with a delightful UX
•    Guaranteed content integrity due to native integration
•    Check-in/check-out support
•    Mobile editing built into the app with controls to allow offline access and edits

IT:

•    N-tier security architecture that conforms to standards mandated by most CISOs
•    Secure credentials that ensure SharePoint credentials cannot be retrieved from the device
•    SharePoint content not copied or stored in the Cloud
•    Syncplicity by Axway device policies that augment SharePoint permissions to provide capabilities such as Remote Wipe, PIN Code restrictions, and restricting files from leaking outside the secure app container

We are excited about where we want to take this vision both in terms of breadth and depth. You can expect that our integration with each content repository will become deeper, and will drive even greater value for your users as we expand our footprint to other repositories. We will continue to build on the foundation of native UX excellence on every major mobile platform. 

To learn more read our “No Silos” strategy primer.

May 2, 2014

Staying Compliant and Retaining Control – StorageVaults and StorageVaults Authentication

Information security is an elusive discipline. Purists look for the most secure mechanisms, and most others don’t care until it’s too late. In this dichotomous world, the security controls that get most widely adopted are the ones that have the least friction and provide reasonable protection.  Username and passwords continue to be ubiquitous and PKI is barely visible.

With the advent of Cloud there are new concerns that have come to the forefront. It has become clear that information security has a lot to do with control – the ability to act without any dependence on the cloud provider.   We see our customers looking for three specific capabilities for different but related reasons:

1.    Data residency options
2.    Physical control of content
3.    Logical control of content

Data residency options are sought primarily for compliance with privacy laws.  The government of the home country wants to retain sovereign rights on the data of its citizens and prevent foreign governments from issuing subpoenas for it. Data sovereignty is purely a function of the geographical location of the data. Syncplicity by Axway with Syncplicity by Axway StorageVaults addresses that concern directly by allowing our customers to pick and choose the type and location of their storage by content categories.  Any provider that does not offer an in-country data storage option is not likely to be able to meet this requirement. 

Customers want the ability to take a system offline in the face of any perceived or real risk. This again is best addressed by having physical access to the storage. A customer can isolate the system by powering down storage or disconnecting it from the network. Syncplicity by Axway StorageVaults addresses this concern, as customers can pick their storage in their data center as the target.  Cloud providers cannot meet his requirement by offering an in-country data center because customers don’t have control over the physical infrastructure, and only on-premises storage can address this concern.

The final frontier of control is logical control of content.  This is where customers seek to restrict access to only people they authenticate. Any outsiders, including government agency or cloud provider employees, should not be able to access customer data. This has been a hard problem. One solution that has been suggested is customer-controlled encryption keys. This is a solution that falls short—not because it fails to secure but because it breaks the functions that the application is supposed to deliver in the first place.  If the cloud provider cannot decrypt the data, functions like sorting, adding, searching, subtracting, and any number of data manipulations just don’t work. There are myriad patch solutions that preserve format and/or some functionality, and there is at least one ambitious one namely, homomorphic encryption. But none of these solutions really address the problem for sync, share, and collaboration applications like Syncplicity by Axway. 

What our engineers have come up with is an ingenious solution that applies the age old “two-man rule” to this problem. The two-man rule is a simple, elegant, and robust system that is still used to protect land-based US ICBMs. We reckon if it works for ICBMs, it should be good for customer content as well. We call our innovative application of the “two-man rule” StorageVault Authentication. At its core StorageVault Authentication requires two independent parties to authenticate the user before getting access to the system. With StorageVault Authentication (SVA), you, our customer, are one of those two parties. Hence SVA is an additional layer of authentication that users need to go through when accessing a specific storage device for the first time. This additional authentication is provisioned and managed by the customer and the authentication handshake happens directly between the client and storage layer. This ensures that the cloud provider has no control, and hence no way, to access customer content. There are many details that our engineers have refined while working closely with large enterprise customers to ensure that both security and UX goals are met. 

We are very excited to make this capability available to our customers at EMC World 2014, and for customers who care about the three points above, we can assure you that no one else in the market delivers on them.

April 29, 2014   |   by Syncplicity by Axway Team

We’ve Got Storage Options Covered

It’s time to redefine mobile productivity on your terms with flexible deployment options that allow you to choose your own storage model. With Syncplicity by Axway, you can customize deployments to fit your specific storage architecture and security needs.

Do you require an on-premises storage solution? We’ve got you covered. Is the cloud the best option for you? Syncplicity by Axway can do that, too. Want the best of both worlds? Then go hybrid.

Syncplicity by Axway provides the freedom of storage choice, which allows you to deploy enterprise-grade file sharing and collaboration capabilities across your organization without changing your current infrastructure. Learn more about flexible deployment options and all the other ways we’re Redefining Mobile Productivity at EMC World 2014!

Don’t miss these sessions, check our Syncplicity by Axway custom schedule:

  • Policy Driven Storage With Syncplicity by Axway StorageVaults
  • Architectural Underpinnings of Scalable Hybrid Cloud Apps - Lessons from Syncplicity by Axway
  • Securing Content for Mobile Collaboration
  • What's New and What's Next: Syncplicity by Axway
  • Reduce The "Dropbox" Risk With Syncplicity by Axway: An Interactive Discussion With Syncplicity by Axway Executives (Birds-of-a-Feather)

While you’re there, stop by our booth #458 in the EMC WORLD main floor, or visit us in the Momentum booth #1002. We’re here to answer all your questions about integration, security, storage choice, and more!

Resources:

April 24, 2014   |   by Syncplicity by Axway Team

This just in! Syncplicity by Axway Has A New Improved Support Site!

Syncplicity by Axway has launched a new and improved support site to help you and your users get the support you need, 24/7, 365 days a year.

The brand-new site sports a fresh, streamlined look complete with new end-user documentation and an intuitive, easy-to-use interface that you’ve come to expect from Syncplicity by Axway. It’s all of our support resources at your fingertips, when you want them. Our goal? To deliver IT support resources to you, and to take the burden off your shoulders by helping your users get—and stay—up and running. You can just feel the support.

What are some of the things you and your users can do at our new support site? On the new site, Users can easily:

  • Learn how to get started with Syncplicity by Axway in three simple steps
  • Score tips on how to make the most from Syncplicity by Axway mobile, desktop, and web clients
  • Get the scoop on latest Syncplicity by Axway announcements

Start exploring support.syncplicity.com today, where all-new user content is ready to go! IT Support documents are still available at manual.syncplicity.com but stay tuned for the new and improved versions coming to the site soon.

April 17, 2014   |   by Syncplicity by Axway Team

Riddle me this.

We’ve been cooking up some cool new content that we’d like to share with you.
Take a guess at what we’ve got in store. Here’s a hint…

What do you do to become light but not bright?

To move the largest of things with the lightest of touch?

And to hold all that you need in the palm of your hand,
ready to use but never to lose?

ANSWER: You GO LITE, of course, with Syncplicity by Axway. See how!

April 14, 2014   |   by Syncplicity by Axway Team

GO LITE, GO TO EMC WORLD 2014

EMC World 2014 is just around the corner! Visit Syncplicity by Axway to see how we’re REDEFINING enterprise file sharing and collaboration. Our intuitive apps are engineered to enhance the mobile experience and help your users Go Lite by breaking free of the shackles of laptops and desktops—securely, of course.

Here’s how we’re redefining mobile productivity:

In-app editing. Forget the security woes of third-party apps. Our in-app mobile editing capabilities allow users to review and update documents without even leaving the security of Syncplcity’s application. From a Word doc that needs editing to a PowerPoint that needs presenting, help your users ditch the laptop and do it directly from their smartphones or tablets. 

File distribution for a mobile workforce. With Syncplicity by Axway, users can collaborate and share files anywhere, anytime from mobile devices. They can safely send those Word docs and sales reports to colleagues across the room, or across the country without the hassle of file size and bandwidth limits, ever.

Always secure. Syncplicity by Axway works on any device, anytime, anywhere, and it’s all powered by enterprise-grade security that’s backed by EMC. It’s safe travels, always.

So visit us at Momentum at EMC World 2014 to learn more about going lite and join us for these great sessions:

  • Syncplicity by Axway – Mobile Collaboration Redefined
  • Securing Content for Mobile Collaboration
  • What's New and What's Next: Syncplicity by Axway
  • Architectural Underpinnings of Scalable Hybrid Cloud Apps - Lessons from Syncplicity by Axway
  • Reduce The "Dropbox" Risk With Syncplicity by Axway: An Interactive Discussion With Syncplicity by Axway Executives (Birds-of-a-Feather)

To learn more and keep up to date visit our EMC WORLD Resources Page or custom schedule.

You can also stop by our booth #458 in the EMC WORLD main floor, or visit us in the Momentum booth #1002. We’re here to answer all your questions about integration, security, and more!

Go Lite today and download our mobile apps -- Android or iPad.

March 26, 2014   |   by Syncplicity by Axway Team

The Three Stages of File Sharing

The use of enterprise file sync and share applications has seen tremendous growth in the past year. A December 2013 ESG report noted that 42% of organizations have IT sanctioned and company-funded file sharing applications – a sizable increase from the 28% just one year earlier. Clearly, the promise of these platforms - secure and easy viewing, sharing and editing of enterprise content – has grabbed the attention of forward looking organizations looking to enhance workforce productivity.

With this industry in a stage of tremendous growth, we thought it would make sense to take a deeper dive into the issues customers have experienced as they explore and deploy file sync and share technologies.

In our experience at EMC Syncplicity by Axway, we’ve seen three distinct evolutionary stages in enterprise file sharing. The first is completely end user-centric, often at the disadvantage of the cautious IT department. This stage is marked by a demand for convenience above everything else. The second stage prizes security and compliance, almost always at the expense of user convenience. The third stage – by far the most critical for enterprises – is when these two stakeholders reconcile their differences for mutual benefit, and adopt a solution that satisfies their diverse needs.

Stage 1: Convenience at Any Cost
It’s no secret that technology users have embraced popular public cloud-based services in their work and personal lives. Obvious examples are social media applications such as Facebook, Twitter, and LinkedIn, email services such as Gmail and Yahoo, and note-taking applications such as Evernote. These services are intuitive, easy to use, and are readily available at no cost to users on their desktops, laptops and mobile devices – a consequence of the “bring your own device” (BYOD) phenomenon. Users now expect all the work applications they use to be just as intuitive, easy to access and engaging.

The drawbacks to the enterprise, in this stage, need little explanation. Most organizations do not want their employees storing critical data in the public cloud. These applications do not meet the stringent regulatory compliance standards for transmitting or sharing critical data. To put it bluntly, these services may be convenient, but they are rarely up to IT snuff.

Stage 2: Security Brings the Hammer Down
As the pain of stage one becomes clear to IT, we enter a second stage mired in the “us versus them” paradigm. IT departments, fearing the risk to their organization’s most important asset – data –and facing mandates to comply with corporate and government regulations, are reluctant to give employees access to certain applications that require storing and accessing information on public clouds. IT departments have experienced too many data leaks or exploits through breaches or cyber espionage and it’s no surprise that a whopping 95% of organizations who use public clouds are searching for alternative data storage methods.

It’s at this second stage that IT quashes the use of purely public file sync and share platforms, pushing users to adopt older, more traditional file sync and share or FTP solutions that are slow, clunky, difficult to use and add, at least from the user’s perspective, very little value to their work. In the second stage, users start to rebel, taking matters into their own hands by downloading these banned “shadow IT” file sharing solutions, essentially returning the company to the first stage.

Stage 3: Hybrid Cloud Reconciliation
It’s at this third and final stage that users and IT find the solution that meets their collective needs. Specifically, users get a simple and easy-to-use platform, while IT departments can enforce strict policies on who can access what document when and where, and can dictate that certain data be stored on-premises, thereby avoiding the security and/or compliance headaches that can occur with a purely public cloud deployment. We call this the hybrid cloud model: it gives customers a choice to store their data in the public cloud or on-premises. Instead of file sync & share provider dictating where the information is stored, IT departments drive the decision making process, but maintain the support of end users by providing an ideal app experience regardless of the targeted storage backend.

Looking Forward
At EMC Syncplicity by Axway, we’re working hard to help our customers bypass the first two stages – which are fraught with infighting, security and compliance challenges, low usage rates, and a significant reduction in productivity. Our customers require a solution that breaks the mold of the “security versus user experience” false dichotomy. Businesses demand simple and secure file sharing solutions in order to realize the full value of the app-based sharing economy. Any platform that does not satisfy the key demands of both users and IT departments inevitably falls short of the core promise of enterprise file sync and share and will never be fully adopted – and our customers cannot afford to be in that situation.  

Resources:

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The Syncplicity by Axway Team Authors

Brian W Levine

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Kristie Conner

Principal Product Marketing Manager All by this author >

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