June 25, 2014   |   by Syncplicity Team

Syncplicity, According to Our Customers

 At Syncplicity, we use our sync and share software day in and day out—so much so that it’s become an indispensable part of our lives. Of course, we think it’s the best thing since sliced bread, but honestly, our opinion doesn’t matter all that much. It’s what our customers think that’s important. That’s why we like to check in with them once in a while to get a better understanding of what’s working for them and what we could be doing better.

In April, we asked customers for their feedback and here’s what they told us:

Syncplicity is a secure alternative to Dropbox.
78% of customers who chose Syncplicity were seeking a more secure solution than Dropbox.

Don’t get us wrong; Dropbox is a great application for consumers, but not the enterprise. Corporate IT infrastructures and storage systems require heavy duty security to protect valuable data. As an EMC company, Syncplicity was designed to meet the security needs of businesses in the most demanding industries, like finance and healthcare. At the same time, we offer the choice of on-premises, cloud, or hybrid storage, which sets us apart from all the other sync and share tools out there. Source: TechValidate. TVID: 62E-830-8AE

It's better than FTP.
29% of Syncplicity customers use our software as an FTP replacement.

FTP solutions are difficult to use and costly to support. That’s why our customers are choosing Syncplicity. Not only do we make it easy for users to collaborate securely regardless of file size, nearly one-third of customers who took the survey reported that our sync and share solution significantly reduces costs and boosts ROI.  Source: TechValidate. TVID: DB6-884-BE1

It’s increasing productivity anywhere, anytime.
“Syncplicity is the only reliable file-sharing solution for a distributed workforce, and does not require any additional infrastructure.” Vice President, Technology Company                           

Syncplicity is an innovative, easy-to-use, powerful application that’s constantly exceeding the expectations of today’s mobile workforce. Our recent Go Lite campaign put our apps to the test and proved that smartphones and tablets can do everything a laptop or desktop can do, all while increasing productivity. Source: TechValidate. TVID: 28F-1D8-B5A    

It provides real-time backup and continuous availability to files.
46% of customers surveyed reported that real-time backup is critical and nearly half chose Syncplicity to meet this need.

Real-time syncing and sharing has the added benefit of being a backup solution that provides continuous availability to documents from any device or computer. Syncplicity protects against hardware failure and automatically versions documents to safeguard against unintentional file overwrites and other human errors. When disaster strikes, your users will still have access to their documents. Source: TechValidate. TVID: 55B-3A6-6BA

What else did we learn?                                     

Customers love the security that Syncplicity provides.

“EMC Syncplicity has greatly increased our ability to secure data and control its ability to be shared,” and we empower users with the art of collaboration.
Source: TechValidate. TVID: ECA-966-A64

Syncplicity provides immediate ROI.

78% of respondents predicted an immediate return on investment (ROI) based on improved end-user productivity. Source: TechValidate. TVID: 28A-964-C2B

As we collected feedback on Syncplicity, there’s one thing that became clear: we can never stop innovating. We’ve broken new ground with mobile apps that provide an incredible UX and unique functionality, but those innovations will quickly become the new norm—the baseline by which our next generation of apps is measured. Our customers have made it clear that as file sync and share plays an increasingly important role in how they work, their expectations will rise. It’s our challenge and responsibility to consistently exceed them.

Our survey gave us some pretty good insights into how customers are using Syncplicity and what they value most about it. But we don’t want the conversation to end here. Tell us what you think -- take the survey or email us.  

To review results of the TechValidate survey click here

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