Children Under the Age of 13
EU – U.S. Privacy Shield
U.S. – Swiss Safe Harbor Framework
What Personal and Other Information Does Axway Collect?
How Does Axway Use Your Information?
Collection of Information Using Cookies and Other Online Tracking Tools
With Whom Does Axway Share Your Information?
Your Marketing Choices, Right to Access Your Personal Information, and Our Retention of Your Personal Information
Transfer of Your Information to Other Countries
Links to Non-Axway Websites and Third Parties
Security of Your Personal Information
Your California Privacy Rights
Social Media and Other Third Party Information Collection
Personal Information of our Customers' Clients
Questions About and Enforcement of this Privacy Statement
Changes to this Privacy Statement
Axway and its wholly owned subsidiaries ("Axway," "we," "our," or "us") respect your privacy and are committed to protecting it through our compliance with this Privacy Statement. This Privacy Statement describes the types of information we may collect from you or that you may provide when you visit any of our websites associated with our Syncplicity service (our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Statement explains what types of information Axway or our service providers may collect from or about visitors to, or users of, our Websites or Syncplicity service ("you"), and describes our practices for collecting, using, retaining, protecting, disclosing, and transferring such information. It also describes your choices regarding use, access and correction of your personal information.
This Privacy Statement applies to personal information and other information collected by Axway or our service providers from or about you when you (i) access the Syncplicity service websites or use the Syncplicity applications (including mobile applications) that display or link to this Privacy Statement, or (ii) open and respond to our emails, text and other electronic messages between you and our Website. Unless otherwise specified, this Privacy Statement does not apply to any other products or services or to information collected in any other way (whether online or offline) or for any other purpose. Information we may process about clients of our customers is addressed separately in the section below entitled "Personal Information of our Customers' Clients."
Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, and/or using our service, you agree to this Privacy Statement.
Axway websites and applications are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on our websites or applications. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or application, or on or through any of its features, register on the website or application, make any purchases through the website or application, use any of the interactive or public comment features of this website or application, or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org or 6811 E. Mayo Blvd, 4th Floor, Phoenix, AZ 85054, USA.
Axway complies with all privacy laws regarding the collection, use, retention, and transfer of personal information from the European Union, the European Economic Area, and Switzerland to locations outside of the European Union, the European Economic Area, and Switzerland, and has adopted or will agree to adopt the Model Clauses recommended by the European Commission in Axway's contractual arrangements with its customers and suppliers.
Axway participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Axway is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List.
Axway is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Axway complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Axway is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Axway may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Axway complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Axway has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Axway's certification, please visit https://safeharbor.export.gov/swisslist.aspx .
Axway or our service providers may collect personal information and other information from or about you when you:
For purposes of this Privacy Statement, "personal information" means information that can be used to personally identify you, such as your name, address, telephone number, email address, user IDs and passwords, billing and transaction information, credit card or other financial information, contact preferences, and similar information.
We also may collect information that is related to you but that does not personally identify you, such as your computer's operating system, browser, and information regarding your use of and activities on our websites or applications. See also the discussion below on cookies and other electronic tools used for the collection of such information.
When you use Axway mobile applications or desktop applications, we may collect information from your device such as unique device ID, anonymous application usage statistics, device type, operating system, version of your device, and the location of your mobile device. You may opt-out of location-based services at any time by editing the setting at the device level or by writing to us at the address set forth above.
We collect your location-based information for the purpose of:
We may share your geo-location data with third parties for the purpose of:
If you do not wish to allow us to share your information in this manner please opt-out of location-based services by editing the setting at the device level.
In addition, when you use Axway mobile applications, we may send you push notifications from time-to-time in order to:
If you no longer wish to receive these types of communications, you may turn them off at the device level.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Axway may use information that we collect from or about you, including any personal information:
To assist us with the uses described in this Privacy Statement, information we or our service providers have collected from or about you through Axway websites, applications, or our email communications with you, including about your use of such websites and applications, may be combined with or enhanced by other information from or about you that we have obtained from other online or offline sources, including from our service providers or business partners.
Axway may collect and/or log your Internet Protocol address, Internet domain name, the web browser and operating system used to access Axway websites or applications, the pages or files visited, the time spent in each page or file, and the time and date of each visit or use. Axway may collect this information automatically as you browse our websites or use our applications through the use of log files, web beacons, or other electronic tools.
We or third-party advertisers or their advertising servers may also place or recognize unique cookies on your computer or use other electronic tools in order to help display advertisements that you see on our websites. Information about your visits to, and activity on, our websites, an IP address, the number of times you have viewed an advertisement, and other such usage information is used, alone or in combination with other information, to display on your computer screen advertisements that may be of particular interest to you. If you wish to opt out of interest-based advertising click here, or if located in the European Union click here. Please note this will not opt you out of being served generic advertising. The use and collection of your information by these third-party advertisers and their advertising servers is not covered by this Privacy Statement.
We may use Local Storage Objects (LSOs) such as HTML5 (technology that stores information like a cookie) to collect and store unique but anonymous information about your activity on our website. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity may use LSOs to collect and store such information. Various browsers may offer their own management tools for removing LSOs. To manage LSOs, please click here.
We may disclose information that does not identify any individual (e.g., anonymous, aggregated data) without restriction.
Axway contracts with third-party service providers and suppliers (including distributors and resellers) to deliver certain products, services, and customer solutions. Examples of such services provided on our behalf are mail delivery, website hosting, transaction processing, processing payments, sending emails on our behalf, provide you with support via live chat software, and event planning. Axway may share your personal information with its service providers and suppliers to the extent necessary to deliver the product or service you requested, respond to your requests for information on products or services, or otherwise support your business needs. You will not have the opportunity to opt out of having your information shared with these third-party service providers and suppliers for these purposes, and they may contact you directly in connection with such purposes.
Third-party service providers and suppliers receiving personal information are expected to maintain privacy and security protections that are consistent with Axway's privacy and information security policies. These companies are authorized to use your personal information only for the purposes for which it was originally intended or as required or permitted by law. However, unless otherwise dictated by law, Axway is not responsible for any improper use by such parties.
We may also disclose your personal information and other information, including across country borders:
Some Axway websites or services may be co-branded or offered in conjunction with another company. If you register for or use such websites/services, both Axway and the other company may receive information collected in conjunction with the co-branded website/services.
Unless permitted by relevant laws, Axway will not share, sell, trade, or lease your personal information to or with others except as provided for in this Privacy Statement.
Your Marketing Choices. Your decision to provide the personal information that we may request from time to time is voluntary. However, if you do not provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
You can unsubscribe or choose not to receive promotional materials from Axway (or from specific divisions or subsidiaries) by following the specific instructions in the email or other communication you receive or by notifying us via the appropriate method(s) described below depending on which website or service is at issue. It may take a reasonable period of time to process your request, but no longer than 30 days for direct mail and telephone promotions and 10 business days for email or text promotions. In countries where Axway is required to do so by law, Axway will offer you the opportunity to provide your opt-in consent before promotional materials are sent, or promotional calls are made, to you. This will not apply to service communications that are considered part of certain Axway services, which you may receive periodically unless you cancel the applicable service. To opt out of receiving marketing emails from a third-party partner, please follow the unsubscribe instructions in the email or other communication you receive from the partner or contact the partner directly. To opt out of having Axway share your personal information with a third-party partner for their own marketing use, please contact us at 6811 E. Mayo Blvd, 4th Floor, Phoenix, AZ 85054.
Your Access to Your Personal Information.
Axway strives to keep your personal information accurate. We have implemented technology, management processes, and policies to maintain data integrity. We will provide you with reasonable access to your personal information in accordance with relevant laws, including by making reasonable efforts to provide you with online access and the opportunity to update your information. To protect your privacy and security, we will take steps to verify your identity before granting access or making changes to your personal information. Upon request Axway will provide you with information about whether we hold, as a data controller, any of your personal information. To request this information, please contact us at the address above.
To request access to, or correction, deletion or removal of, your personal information, follow the applicable instructions below depending on which website or service is at issue. While we will make reasonable efforts to accommodate your request, we also reserve the right to reject such access requests or to impose certain restrictions and requirements on such requests, if required or permitted by applicable law. We will respond to requests for access within a reasonable timeframe.
Our Retention of Your Information.
We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your personal information to provide you services, contact us via the applicable information provided below. Even after we cancel your account or cease using your personal information to provide you services, we may still retain, use, and disclose your information as necessary to comply with our legal, regulatory, ethical, or document retention obligations, and any request to delete your personal information is subject to these obligations and restrictions.
Axway, Attn: Marketing Department, 6811 E. Mayo Blvd, 4th Floor, Phoenix, AZ 85054.
In accordance with applicable law, personal and other information covered by this Privacy Statement may be transferred to, and processed and stored in, the United States or any other country in which Axway or its affiliates, subsidiaries, service providers, business partners, or customers maintain facilities, even if the level of data privacy required in that country is less than that required by the European Union. By submitting your personal information to Axway, you consent to such transfers and to the worldwide processing of your personal information.
Axway's websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Axway website. Axway does not control these third-party websites or their privacy practices, which may differ from Axway's. We do not endorse or make any representations about third-party websites. The personal information you choose to provide to unrelated third parties is not covered by the Axway Privacy Statement. We encourage you to review the privacy statement of any entity before submitting your personal information.
Axway has implemented reasonable administrative, technical, and physical measures designed to protect your personal information from accidental loss and from unauthorized access, disclosure, use, alteration, or destruction. When you provide us with credit card information via an Axway website or login credentials on any Axway platform, we will encrypt that information via SSL. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Please also be careful to avoid "phishing" scams, where someone may send you an email that looks like it is from Axway asking for your personal information. Axway will not request your personal information through email. If you have questions regarding our security, you can contact us via the address above.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Axway to its affiliates and/or third parties for their direct marketing purposes. To make such a request, please send an email with your first name, last name, mailing address, email address, and telephone number to Axway's legal department, at email@example.com or Suite 810-N, 2000 Avenue of the Stars, Los Angeles, CA 90067, USA. Please include "California Privacy Rights" in the subject line of your email.
Our websites or applications may include social media features, such as the Facebook "Like" button, and widgets, such as the "share this" button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites or applications. Your interactions with these features are governed by the privacy statement of the company providing them.
If you add a user to your business or enterprise account, we will ask you for your contact's name and email address. We will automatically send your contact a one-time email inviting him or her to visit the site. Axway does not store this information, except to the extent permitted by law, and will only use it for the specific reason for which it was provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at firstname.lastname@example.org.
When we provide services to our customers, in some instances we process personal information about their clients. Axway collects information under the direction of its customers, and has no direct relationship with the individuals whose personal information it processes. If you are a client of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Axway's customer (the data controller). If requested to remove data we will respond within a reasonable timeframe. We will retain personal information we process on behalf of our customers for as long as needed to provide services to our customer. Axway will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have questions regarding our compliance with this Privacy Statement, please first contact us by making a written submission to Axway's legal department, at 6811 E. Mayo Blvd, 4th Floor, Phoenix, AZ 85054.
Axway will review and update this Privacy Statement periodically, and will note the date of its most recent revision above. If we make material changes to this Privacy Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how Axway is collecting, using, retaining, protecting, disclosing, and transferring your information.
Updated April 1, 2018.